Last updated: August 18, 2026
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.
You will also need your receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
Please do not send items back before receiving return approval. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide return instructions including the return shipping details.
Return Address
Approved returns must be shipped to the return address provided in your return approval email. Please do not send returns to our business or billing address unless specifically instructed.
Return Shipping Costs
For returns or exchanges due to personal preference, including a change of mind, incorrect sizing, or a request for a different color or style, the customer is responsible for return shipping costs.
If an item is defective, damaged, or incorrectly shipped, La Flâneuse will provide assistance and cover the necessary return shipping costs after reviewing the issue.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item.
We will review the issue and work with you to find the best solution.
Exchanges
The fastest way to receive a different item is to return the item you currently have and place a new order once your return has been accepted.
Customers are responsible for return shipping costs for exchanges due to sizing, style, color, or personal preference.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional processing time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved, please contact us at hello@laflaneuse.co.
Contact
If you have any questions regarding returns or refunds, please contact us: